- Shipping & Delivery
- Returns & Exchanges
- Contact Us
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- We offer following shipping methods within the United States:
CONTINENTAL US SHIPPING:- DesignerShoes.com does offer promotional FREE SHIPPING on occasion.
UPS Ground Service (4 to 10 business days within USA) (We ship from Boston. Deliveries in the northeast will arrive more quickly than deliveries to the west coast.) Domestic shipping is $9 for the first pair of shoes and $3 for each additional pair. This is the default shipping method for domestic shipments. - UPS 3 Day Select . Costs $23 for the first pair of shoes and $5 for each additional. Prices may be adjusted if the weight or volume of the package requires it or if the destination address requires a surcharge.
- UPS 2 Day Air .Costs $35 for the first pair of shoes and $5 for each additional. Prices may be adjusted if the weight or volume of the package requires it or if the destination address requires a surcharge.
- UPS Next Day Air . Costs $45 for the first pair of shoes and $5 for each additional. Prices may be adjusted if the weight or volume of the package requires it or if the destination address requires a surcharge.
ALASKA, HAWAII, PUERTO RICO AND OTHER US TERRITORIES:
We use the United States Postal Service. Rates are based on information from USPS website and rates are based on package weight. A handling charge of $5 is added to the USPS rate.
AFO/FPO BOXES:
- Ground Service Charge is $9 for the first pair of shoes and $3 for each additional pair. Prices may be adjusted if the weight or volume of the package requires it or if the destination address requires a surcharge.
INTERNATIONAL SHIPPING:
- International orders are shipped via USPS. Email us for accurate pricing or for more information, visit our New Interational Customers page . We will be glad to take returns or exchanges on international orders, but we do not pay the shipping, customs or duties costs.
- USPS shipping rates vary depending on the country and the requested speed of delivery.
- Other couriers may be used upon request, if the customer provides funds for the additional rates or a third party billing account.
Important : Shipping charges are non-refundable.
If you have any questions, email us at info@designershoes.com Fax: 617-442-3456.
Shipment Tracking
Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package once that package is recorded as being in their system, i.e. has actually left our distribution warehouse. DesignerShoes.com is given access to these tracking codes by the carrier once a package is shipped. Until the carrier assigns these tracking codes, DesignerShoes.com cannot provide you access to tracking codes. Our system will automatically send you an email with your tracking number, however, these are sometimes not activated by the carrier until up to 72 hours after you receive the email.
International shipments refused by the consignees, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions. DesignerShoes.com does not accept responsibility for shipments where inaccurate or incomplete shipping information has been provided by the customer placing an order.
Errors and Ommissions Policy
We reserve the right to change prices, terms, specifications and warranties without notice. We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in product description, pricing or offers is subject to correction and verification.
- DesignerShoes.com does offer promotional FREE SHIPPING on occasion.
Shipping & Delivery
Returns & Exchanges
- You may return any item purchased on our Web site. We do not refund shipping charges. Shoes must be returned in their original boxes, but the shoe boxes can not be marked by shipping labels. Pending inspection, a refund or credit will be issued to you using the following policy:
- Online returns
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- Returns on shoes bought at full price (in stock shoes, back order shoes, and waitlist shoes) that are returned within 30 days of the invoice date, unworn, in condition to be sold as new, will be refunded in full.
- Shoes bought at full price (in stock shoes, back order shoes, and waitlist shoes) that are returned after 30 days of the invoice date, unworn, in condition to be sold as new, will be accepted for store credit only.
- Sale shoes must be returned within 30 days of the invoice date, unworn, in condition to be sold as new, and will be accepted for store credit only.
To return an item by mail, follow the instructions on the shoe return form enclosed in your order. A return label has been provided for your convenience. Send to RETURNS DEPT.; 132 Kemble St., Boston, MA 02119
DO NOT PLACE LABEL OR WRITE DIRECTLY ON THE SHOE BOX. Use the shipping box provided or heavy wrapping paper.
Please note: damaging the shoe box or returning shoes in boxes other than the shoe and shipping box provided may result in an additional charge. Please email us if you need assistance!
